NexaLive
Privacy Policy

Privacy Policy

Last updated: 2026-05-20

1. Introduction

TexaCore Solutions Ltd. ("we", "us", "our") operates the NexaLive platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We are committed to protecting your privacy and ensuring your data is handled responsibly. By using NexaLive, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and organization details provided during registration.
  • Usage Data: How you interact with our services, including features used, session duration, and device information.
  • Location Data: GPS coordinates when using SOS, lone worker, or fleet tracking features (only when explicitly enabled by the user or administrator).
  • Communication Metadata: Call logs, message timestamps, and channel activity. Message content is end-to-end encrypted and not accessible to us.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain NexaLive services including Cloud PBX, PTT, messaging, and emergency features.
  • Improve and personalize your experience, develop new features, and optimize performance.
  • Send service notifications, security alerts, and administrative messages.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with: service providers who assist us in operating our platform (under strict confidentiality agreements), law enforcement when required by applicable law, and your organization's administrators as part of enterprise account management.

End-to-End Encryption & Zero-Knowledge Architecture

NexaLive employs industry-leading security measures to protect your communications:

  • All messages, voice calls, and file transfers are protected with end-to-end encryption (E2EE). Only the sender and recipient can decrypt the content.
  • We use a zero-knowledge architecture — NexaLive servers cannot read your encrypted messages or listen to your calls.
  • Voice calls use SRTP encryption with TLS signaling to prevent interception and eavesdropping.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Account data is deleted within 30 days of account termination. Encrypted communication content is not stored on our servers beyond delivery. Usage analytics are anonymized after 12 months.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

  • Access: Request a copy of your personal data held by us.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Portability: Request your data in a structured, machine-readable format.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of NexaLive after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at privacy@texacore.com or through the NexaLive app.